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FilipN
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Message 1 of 6
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Program opens and loads then disappears into the background

HP Recommended
Omen PC
Microsoft Windows 10 (64-bit)

Hello!  one of my favourite games for some reason has started doing this thing where it loads, I log into the launcher and then the loading screen appears for the game (this isn't a fullscreen loading screen) the game then should launch into full screen and show the game screen, but it doesn't. Instead, the loading screen simply vanishes and the game shows up as a background process, I have no idea how to fix it and I would really like to avoid doing system restores as I have many 50GB games installed that I really do not want to have to reinstall. 
The game is called Alicia Online and it runs through a launcher.

5 REPLIES 5
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 6
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@FilipN Welcome to HP Community!

 

Please provide the product correct product number.

 

Have you tried with different games?

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

 

Click here for steps on finding the information we need!

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

http://support.hp.com/us-en/document/c03754824

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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FilipN
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Message 3 of 6
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Yes every other game works including newly installed games, this particular game has been sitting for about a year (when it used to work) and now it doesn’t 

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praveen196
HP Support Agent
HP Support Agent
10,488 10,491 471 748
Message 4 of 6
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@FilipN 

 

Thank you for the update.

 

As you have mentioned that all other games are working fine. The only issue with a particular game. 

 

I would suggest you contact game support. Or you can contact our HP smart friend support.

 

Please click the below link to contact our HP smart friend support.

 

https://www8.hp.com/us/en/services/consumer/smartfriend-overview.html

 

Have a nice day!!

 

 

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FilipN
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Message 5 of 6
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Yeah I’ve tried contacting the game support for over a year now and they’ve not helped which is why I’m on here, id really like to fix and play the game, I don’t know why it launches as a background process and I just want to fix it 

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praveen196
HP Support Agent
HP Support Agent
10,488 10,491 471 748
Message 6 of 6
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@FilipN

 

I understand your concerns.

 

In that case, I would suggest you can contact our HP smart friend support. They will help you.

 

Please click the below link to contact our HP smart friend support.

 

https://www8.hp.com/us/en/services/consumer/smartfriend-overview.html

 

Cheers!

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