REALTEK PCIE gbe family controller WIRED PING TEST HP FAILED

[Prixpanther]

[Raj_05]

Hi @Prixpanther,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It seems like you're encountering an issue with the Realtek PCIe GBE Family Controller on your HP laptop, specifically related to a ping test. If your ping test has failed, it could be due to several reasons. Here are some steps you can take to troubleshoot and potentially resolve the issue.

Check Physical Connections:

• Ensure that your Ethernet cable is securely connected to both your laptop and the network port or router. Loose connections can cause network problems.

Restart Your HP Laptop:

• Sometimes, a simple restart can resolve networking issues. Restart your laptop and try the ping test again.

Update Network Drivers:

• Outdated or corrupted network drivers can cause problems. Visit HP's official website or use HP Support Assistant to check for driver updates for your Realtek PCIe GBE Family Controller. Install any available updates.

Check Network Settings:

• Make sure your network settings are correct. Check your IP configuration and DNS settings. Ensure that you are using DHCP (Dynamic Host Configuration Protocol) to obtain IP settings automatically, unless you have specific requirements to use static IP settings.

Firewall and Security Software:

• Sometimes, security software or firewalls can block ping requests. Temporarily disable any security software or firewall to see if it affects the ping test. Remember to re-enable it afterward.

Check for Hardware Issues:

• It's possible that there is a hardware issue with your Ethernet port or cable. Test with a different cable and see if the issue persists. If you have another device, such as another computer, try connecting it to the same Ethernet port to see if it works.

Ping Test Parameters:

• Ensure you are using the correct syntax for the ping test. For example, to ping a website like google.com, use the command ping google.com in the command prompt (Windows) or terminal (Linux/macOS).

Network Troubleshooter (Windows):

• If you're using Windows, run the built-in Network Troubleshooter. You can do this by right-clicking on the network icon in the system tray and selecting "Troubleshoot problems."

Check for Network Outages:

• Contact your internet service provider (ISP) to check if there are any known network outages in your area that might be affecting your connection.

Update Firmware/BIOS:

• Ensure that your laptop's firmware (BIOS) is up to date. Sometimes, firmware updates can address hardware-related issues.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support