-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Software and How To Questions
- Re: Hp victus 15l bios update

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
3 REPLIES 3
09-19-2026 03:58 PM
Welcome to our HP Community forum!
The issue you are running into is a known AMD fTPM firmware attestation bug that prevents modern anti-cheat systems (like Call of Duty's Ricochet and FACEIT) from validating your system.
Because the firmware reports an outdated chip version, the game blocks access for security reasons.
Unfortunately, HP has officially stated that the Victus 15L TG02-0xxx platform will not receive a BIOS update to patch this specific AMD TPM version issue.
Since an official software fix from HP is not forthcoming, here are the only known workarounds to get you back into gaming:
- Use a Cloud Gaming Service: You can bypass local hardware anti-cheat blocks entirely by playing Call of Duty: Warzone through cloud services like GeForce NOW. The anti-cheat runs on their enterprise servers, allowing you to play instantly regardless of your local motherboard's BIOS version.
- Bypass FACEIT via standard matchmaking: For CS2, the restriction is specifically tied to the third-party FACEIT client. You can still play standard Valve Premier or competitive matchmaking directly through Steam without encountering the attestation block.
Kind Regards,
NonSequitur777
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for?
Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.