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NeedHelp011
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Re: Uninstalling the "HID Compliant Touchscreen Driver" be Safely Uninstalled in Windows

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Hi, I'm another hp user, and I uninstalled my HID driver for touchscreen and I might have deleted it. How do I get it back?!?!? Please help.

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Jeet_singh
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Hi @NeedHelp011,

 

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I see from the post that you are having issues with the touchscreen not working on your HP PC. Don't worry as I have a few suggestions which should help you resolve this issue.

 

To provide you with an accurate solution, I'll need a few more details:

Could you provide me with the Product number and the Operating system installed on the PC? (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...) http://hp.care/2bygf7l

Have you tried to reinstall the drivers from Device Manager?

 

Let’s start with performing a hard reset to release any excessive static/power that could have caused the issue: 

To perform a hard reset on a computer with a removable battery, use the following steps: 

  1. Turn off the computer. 

  2. Remove the computer from any port replicator or docking station. 

  3. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers. 

  4. Unplug the AC adapter from the computer. 

  5. Remove the battery from the battery compartment. 

  6. Press and hold down the Power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory. 

  7. Insert the battery and plug the AC adapter back into the notebook computer, but do not connect any of the peripheral devices. 

  8. Press the Power button to turn on the computer. 

  9. If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key. 

  10. After reconnecting each of the peripheral devices, run Windows Update and HP Support Assistant to update all device drivers. 

Second, enable the touch screen driver in Device Manager: 

  1. In Windows, search for and open Device Manager. 

  2. Expand the Human Interface Devices heading. 

  3. The touch screen device is labeled HID-compliant touch screen, or similar. Right-click the touch screen device. 

  4. If the option to enable the device is included in the menu, click Enable. 

If the Enable option does not appear in the menu, continue to the next step: 

  1. Reinstall the touch screen driver in Device Manager 

  2. Install Windows updates 

  3. Update the BIOS and graphics driver 

  4. Configure the touch display 

  5. Perform a touch screen diagnostic test in HP Hardware Diagnostics UEFI 

  6. Adjust the power management settings for your touch screen 

  7. Reset your computer 

  8. Perform a Microsoft System Restore 

  9. Perform an HP System Recovery 

Click here to know: How to perform each step. 

 

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you.

 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

 

Regards,

Jeet_Singh
I am an HP Employee

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jfjp
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need to reinstall hid-compliant touch screen

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