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15-ay011nr
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Re: Windows 10- Reset to Factory Settings- Trusted Platform Module (TPM)

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How to tpm clear

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KrazyToad
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@ay011nr


Welcome to HP Support Community

 

To assist you better please provide me with the complete computer model or product number

 

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

 

Meanwhile try these steps to clear TPM

 

Open the Windows Defender Security Center app.

 

Click Device security.

 

Click Security processor details.

 

Click Security processor troubleshooting.

 

Click Clear TPM.

 

You will be prompted to restart the computer. During the restart, you might be prompted by the UEFI to press a button to confirm that you wish to clear the TPM.

 

After the PC restarts, your TPM will be automatically prepared for use by Windows 10.

 

Keep me posted how it goes 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

 

KrazyToad
I Am An HP Employee

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