Re-occuring HP new message "Learn how to safely clean and disinfect your PC!"

[JPFlash]

Every week for the past two years I get this same "new message" email sent from HP "Learn how to safely clean and disinfect your PC!"

Delete the email and it returns.

Save the email and it returns.

Unable to find route to HP to stop these annoying re-occurring messages.

Appreciate assistance.

[Irfan_06]

Hi @JPFlash,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are receiving emails from HP related to your PC safety.

I am sorry for the trouble and inconvenience.

Open an email from the sender you want to unsubscribe from. Next to the sender's name, tap Unsubscribe. In the pop-up, tap Unsubscribe. That should stop emails from HP.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[JPFlash]

Thank you very much for your assistance.

Apology, I did not state the issue clearly.

In HP Support Assistant the email repeats in the Notification Center.

Delete and reappears.  

Leave and reappears.

Same message hundred times or more.

[Irfan_06]

Hi @JPFlash,

Thank you for sharing the above information.

1) Uninstall the HP support assistant application and restart the device.

2) Use the below link to download and install the latest version of HP support assistant.

https://support.hp.com/hk-en/help/hp-support-assistant

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[JPFlash]

Thank you for your assistance.

Completely uninstalled HP support assistant and reinstalled latest version from your link.

Upon opening in the notification section was exact same how to clean your PC message again.

[Irfan_06]

Hi @JPFlash,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support