Re-occurring Fatal Error that causes the computer to be non-responsive

[lcDavidlc]

Hi,

After some time 2-4h with the computer running, randomly, without being able to replicate the error, I receive following error, the error message differ slightly but the consequence is that the entire computer get non-responsive and only way to move forward is to turn it off by holding the power botton. This have happened approximately 10 times last couple of months. After the restart it seems completely fine, and it´s not related to running a specific application or program. Anyone have any ideas or encountered something similar?

[Irfan_06]

Hi @lcDavidlc,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with your PC that freeze intermittently with an error popping up on the screen.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Follow the below steps to fix the issue.

-Perform a power drain on your PC.

1) Unplug the power cord from the PC & wall.

2) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

3) Plug the power cord back into the PC and then connect it to the wall.

4) Power on the PC.

-Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

-Install all the pending updates for the Windows operating system following the below steps

Go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

-If the issue still persists, uninstall and reinstall the HP command center on your PC and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support