cancel
Showing results for 
Search instead for 
Did you mean: 
Gioele60
New member
4 2 0 1
Message 1 of 6
392
Flag Post

Solved!

Recovery fail

HP Recommended
Pavillion 570-030
Microsoft Windows 10 (64-bit)

The recovery procedure fail. Somebody knows how remediate it? Anybody knows how download a recovery file for my computer so i can restore it?

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
132,378 122,555 20,152 30,913
Message 4 of 6
Flag Post
HP Recommended

You're very welcome.

 

I don't work for or represent HP, so I cannot speak on their behalf regarding the warranty.

 

However, I doubt that you won't lose the hardware warranty coverage, but you will probably lose the software warranty coverage, since you installed a non-HP operating system image using the suggestion I posted.

 

Under those circumstances, since HP technical support can't remote in to your PC, you would probably have to have them send you a HP recovery kit to reinstall the operating system.  I also believe you will be charged for that.

 

So, it is up to you as to how you want to proceed.

View solution in original post

0 Kudos
5 REPLIES 5
Paul_Tikkanen
Level 21
Level 21
132,378 122,555 20,152 30,913
Message 2 of 6
Flag Post
HP Recommended

Hi:

 

If the factory reset option isn't working...

 

You can make your own plain W10 installation media by using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

You will have the choice of making a bootable USB installation flash drive, or save an ISO file that you can burn to a DVD using the burn ISO file on your DVD burning program.

 

The software will work with the W10 product key in your PC's BIOS, and will activate once you are connected to the internet.

 

Then go to your PC's support page to install the drivers and available software.

0 Kudos
Gioele60
Author
New member
4 2 0 1
Message 3 of 6
Flag Post
HP Recommended

Thank you but are you sure that thisway don't lost the warranty rights on my computer? It is only a week age!

0 Kudos
Paul_Tikkanen
Level 21
Level 21
132,378 122,555 20,152 30,913
Message 4 of 6
Flag Post
HP Recommended

You're very welcome.

 

I don't work for or represent HP, so I cannot speak on their behalf regarding the warranty.

 

However, I doubt that you won't lose the hardware warranty coverage, but you will probably lose the software warranty coverage, since you installed a non-HP operating system image using the suggestion I posted.

 

Under those circumstances, since HP technical support can't remote in to your PC, you would probably have to have them send you a HP recovery kit to reinstall the operating system.  I also believe you will be charged for that.

 

So, it is up to you as to how you want to proceed.

View solution in original post

0 Kudos
Gioele60
Author
New member
4 2 0 1
Message 5 of 6
Flag Post
HP Recommended

Thank you so much, you are very clear, I've already activated a warranty request to HP so i must wait our answer.

 

0 Kudos
Paul_Tikkanen
Level 21
Level 21
132,378 122,555 20,152 30,913
Message 6 of 6
Flag Post
HP Recommended

Anytime.

 

Glad to have been of assistance.

 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation