Register and protect page

[PilotDreams15]

I saw a post that somebody was stuck at the register and protect page cause the full name and email bars aren’t appearing, he was able to back up and do the info again, and it worked, but how do you back up, because I have the same problem, but idk how to « back up »

[Anand_Andy]

Hi @PilotDreams15,

Welcome to the HP Support Community

I understand you are facing a registration issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

While you respond to that, you may refer to the below link:

• HP PCs - Registering Your Computer With HP

Hope this helps! Keep me posted. 

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