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HP Recommended
HP Desktop - M01-F1006na
Microsoft Windows 11

I keep getting notifications in Hp Support Assistant to download old printer drivers for a printer i replaced and deleted from my account. I`m unable to delete these notifications from HP but i only get them on one of my hp computers. The only i can get rid of these notifications is to delete HP Support Assistant but they still reappear at a later date for the same old printer.  Can any help?

1 REPLY 1
HP Recommended

@pax903 

 

Seems odd.

 

Ideas...

 

If you have not done so,

(Re)Check and Remove any unwanted printers you find in Devices and Printers.

 

For example,

Check Control Panel > icon view > Devices and Printers

If you see the unwanted printer, Right-Click on it and Uninstall / Remove device

If any device is removed, Restart the computer and sign in

 

What else / Next

If you have not done so,

Check / Remove the Device from HPSA and from your HP Account Dashboard

 

Open the main HP Account website,

 HP Account - Login / Dashboard

Click and sign into your HP Account

Tab My HP Account > My HP Dashboard

Tab / Section My Devices

Device(s) listed in rows

Click the X in Blue Circle in the last column of the device information

 

 

Example - Dashboard

 

HP_Account_Dashboard_4HP_Account_Dashboard_4

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.



 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.