Remove a device from HP Support Assistant

[Take5LE]

Bought an Omen45 from HP which had to be exchanged. After the exchange i now have two of the same desktops in my support assistant. I would like to delete the one that got exchanged. Can you please advise ?

[Dragon-Fur]

@Take5LE 

Welcome to the HP Community --

If the Settings in the HP Support Assistant do not include a Delete feature,

Try removing the unwanted device from your HP Account.

Next,

Assuming that works, Restart your computer and log in.

(Re)Check the HPSA (Support Assistant).

If the errant device is still listed,

Uninstall the HP Support Assistant application -

Restart the computer and log in

"Get" and install a new copy of the app from Download HP Support Assistant

 Reference: HP PCs - Using HP Support Assistant (Windows) 

Reference

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HP Account - Management / Device Lists / Warranty and Product Information

HP Account - Login / Dashboard

HP Device list, Cases, Warranty information, How-to / Troubleshooting, Product and Service information, Add or Delete a device

HP_Account_Dashboard_9

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Message Content References

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Security & Viruses, Software & Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair

Open

 HP Product Home

 Enter the device type and model name of your HP product

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Question / Concern Answered, Click my Post "Accept as Solution"

[Take5LE]

Thanks for you reply. The PC in question is not listed in my. I suppose HP took care of it after the exchange got executed because i did not delete it from my account inventory. I followed the instructions and reinstalled the Support Assistant, same result : old PC still listed in the support assistant.

Any other suggestions as to how to get rid of it ?

[Dragon-Fur · Accepted solution]

@Take5LE 

You are welcome.

I rarely use the HPSA -- I do have it installed.

A quick check shows the Device list is provided in a similar manner to the list of devices found in your HP Account.

Open the HP Support Assistant 

Click on your Account (upper right corner)

View Profile

Wait for the page to fully open --

The list will populate quickly or might take several seconds or more.

Under "Your Device Overview"

Scroll / Find the device(s) you want to review.

Click the Blue Circle-Box to remove a device from the list.

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

[Take5LE]

Thanks Dragon-Fur (-: ... that did it ! Appreciate the help.