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HP Recommended
HP Pavilion 20-b314 All-in-One Desktop PC
Microsoft Windows 8.1 (64-bit)

I am in thr process of resetting my desktop computer to factory settings.

The problem is it's been two days of loading, stuck at 99%.

 

Should I force shutdown or unplug my computer? Or should I keep waiting.

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I did the classic turn off and on. It worked. 

View solution in original post

4 REPLIES 4
HP Recommended

@Knightshun -- does your computer's case have a lamp that lights-up whenever the disk-drive is active, i.e., to indicate that the "reset" is still working the disk-drive? If the lamp is never on, I would hold down the on/off button until the computer powers off. Then, restart it, to see if the process did complete.

 

HP Recommended

I did the classic turn off and on. It worked. 

HP Recommended

Sorry but I only skimmed through your comment. My computer works now. I just turned it off and on. Thank you for replying.

HP Recommended

@Knightshun --  I would hold down the on/off button until the computer powers off. Then, restart it, to see if the process did complete.

 

It's good that the above worked for you.

 

Please click "was this reply helpful", if appropriate.

 

If you have no further need for help, please click "Accept As Answer", to tell the participants on this forum that your issue is "solved".

 

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