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04-01-2022 04:02 PM
Product: HP Pavilion 20-b314 All-in-One Desktop PC
Operating System: Microsoft Windows 8.1 (64-bit)
I am in thr process of resetting my desktop computer to factory settings.
The problem is it's been two days of loading, stuck at 99%.
Should I force shutdown or unplug my computer? Or should I keep waiting.
Solved! Go to Solution.
1 ACCEPTED SOLUTION
4 REPLIES 4
04-04-2022 09:16 AM
@Knightshun -- does your computer's case have a lamp that lights-up whenever the disk-drive is active, i.e., to indicate that the "reset" is still working the disk-drive? If the lamp is never on, I would hold down the on/off button until the computer powers off. Then, restart it, to see if the process did complete.
04-04-2022 05:46 PM
@Knightshun -- I would hold down the on/off button until the computer powers off. Then, restart it, to see if the process did complete.
It's good that the above worked for you.
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