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Oh_Annie
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Message 1 of 2
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Restart and sign in

HP Recommended
HP EliteDesk 800
Microsoft Windows 10 (64-bit)

i purchased this used reset pc from my company, but I can’t sign in

 

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WAWood
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Message 2 of 2
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@Oh_Annie 

And, since your company "owned" the PC, it's most likely that HP Support will not provide you password bypass assistance ... but you would have to try on your own to confirm that.  Unfortunately, due to recent Support Community policies, we are not allowed to help you with that.

 

An alternative would be to perform a new install of Win10 using media that you use another PC to download and create from this link:  https://www.microsoft.com/en-us/software-download/windows10

 

Since this PC was already running Win10, once you reinstall it and get online, it will contact Microsoft and they will reactivate Win10 for you.

 

If you want to contact HP Customer Support, that contact information is below ...

 

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (650) 857-1501.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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