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Locked

‎01-22-2019 07:32 PM - edited ‎01-26-2019 09:54 AM

HP Recommended
Product: RK281AA

Hi I recently just got a computer and it’s previous owner left it locked and we have no contact with them, is there anyway someone can help me restarting it completely? Thank you.

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3 REPLIES 3

‎01-23-2019 01:28 PM

HP Recommended

@Ds_33 

The Community can not provide any assistance without some details ...

So, please provide the following:
1) detailed model number of the PC
2) OS version the PC is running (i.e., Win7, Win8x, Win10)
3) Age of the PC

Awaiting your replies ...



I am a volunteer and I do not work for, nor represent, HP
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‎01-26-2019 09:55 AM

HP Recommended

The product number is RK281AA

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‎01-26-2019 07:24 PM

HP Recommended

@Ds_33 

The product number you provided is for a Monitor, NOT for a PC.

Also, you did not provide the other information requested.



I am a volunteer and I do not work for, nor represent, HP
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