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- HP Community
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- Desktop Software and How To Questions
- Run as Admin popup for HPUpdate.exe

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07-13-2021 09:04 AM
Hey HP Forums,
As of the last week, our users are getting the following popup at random. After looking in task manager, it is HPUpdate.exe attempting to run in the background.
Things I have tried:
- Applying all updates from HP Support Assistant using an admin account
- Giving PCName/Users full access in Windows security options for HPUpdate.exe
- Disabling notifications for HP Support Assistant
Any ideas?
Hunter
07-19-2021 12:09 AM
There is another question from here too but for laptops (just for future reference) https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/quot-Please-run-as-administrato...
Apparently HP haven't given any answer yet and can't find any solution apart from removing HP Support Assistant, which is definitely not ideal.
07-19-2021 06:12 AM
What I am doing momentarily for a bandaid fix is renaming "C:\Program Files (x86)\HP\HP Support Framework\Resources\HPUpdate\HPUpdate.exe" to OLDHPUpdate.exe. Seems to work for now to at least remove the popup.
07-21-2021 12:59 AM
Thanks Hunter.
I have done the same and HP Support Assistant still works. It looks like after the HP Support Assistant upgrade the hpudpate.exe is no longer necessary? Might be leftover from old config? Because even renaming it everything looks as planned.
07-21-2021 03:56 PM
I also tried the same thing, but removing or remaining that hpupdate.exe file will not allow future updates to actually install and eventually the HP support tool appears to repair itself and the pop-up issue resumes. I'm also disabling automatic updates from the HP Support assistant in an effort to minimize the pop-up.
I haven't found a real solution but even if I downgrade to the older version which is known to be working, the tool updates itself and resumes it's pop-ups a few days later.
07-21-2021 05:33 PM
I called HP phone support today and have been told HP Support Assistant is not recommended to Business Environment and we should use HP Image Assistant. Has anybody else tried to talk to them to confirm this? Also, it was recommended to let the user with admin privileges on the machine (again, not a chance in a corporate network when many securities are applied).
I went checking Hp Support Assistant website checked FAQ and found the following info under Download and install HP Support Assistant.
NOTE: