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‎01-02-2018 05:28 PM

HP Recommended
Product: HP ENVY 700-074
Operating System: Microsoft Windows 8.1 (64-bit)

Power interupt crashed PC. Restore came back as Windows 8. OS was Windows 10 when it crashed. Upgraded to Windows 10 when it was offered as a free upgrade. Any way to get back to Windows 10?

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-02-2018 05:37 PM

HP Recommended

@garydth

 

How did you restore to Windows 8 ? You should be able to perform a fresh install Windows 10

 

(a) Use the following instructions to create Windows 10 installation media

 

    https://www.microsoft.com/en-au/software-download/windows10

 

(b) Use the media to install Windows 10. During the installation process it will ask to a key, please SKIP this and continue. Windows 10 will use the key which is embedded in BIOS to activate.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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2 REPLIES 2

‎01-02-2018 05:37 PM

HP Recommended

@garydth

 

How did you restore to Windows 8 ? You should be able to perform a fresh install Windows 10

 

(a) Use the following instructions to create Windows 10 installation media

 

    https://www.microsoft.com/en-au/software-download/windows10

 

(b) Use the media to install Windows 10. During the installation process it will ask to a key, please SKIP this and continue. Windows 10 will use the key which is embedded in BIOS to activate.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎01-02-2018 11:52 PM

HP Recommended

I followed the instructions provided in the link and I am back running Windows 10.

Thanks banhien!

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