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garydth
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Solved!

Running Windows 10 system crashed restored to Windows 8. Windows 10 upgrade during free period.

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HP ENVY 700-074
Microsoft Windows 8.1 (64-bit)

Power interupt crashed PC. Restore came back as Windows 8. OS was Windows 10 when it crashed. Upgraded to Windows 10 when it was offered as a free upgrade. Any way to get back to Windows 10?

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banhien
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@garydth

 

How did you restore to Windows 8 ? You should be able to perform a fresh install Windows 10

 

(a) Use the following instructions to create Windows 10 installation media

 

    https://www.microsoft.com/en-au/software-download/windows10

 

(b) Use the media to install Windows 10. During the installation process it will ask to a key, please SKIP this and continue. Windows 10 will use the key which is embedded in BIOS to activate.

 

Regards.

BH
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banhien
Level 19
Level 19
92,618 92,496 11,971 25,526
Message 2 of 3
Flag Post
HP Recommended

@garydth

 

How did you restore to Windows 8 ? You should be able to perform a fresh install Windows 10

 

(a) Use the following instructions to create Windows 10 installation media

 

    https://www.microsoft.com/en-au/software-download/windows10

 

(b) Use the media to install Windows 10. During the installation process it will ask to a key, please SKIP this and continue. Windows 10 will use the key which is embedded in BIOS to activate.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



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garydth
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I followed the instructions provided in the link and I am back running Windows 10.

Thanks banhien!

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