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GunnerBob
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Solved!

SD/mini/RS/Plus slot does not work

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Envy Phoenix 810 PC
Microsoft Windows 10 (64-bit)

My SD/mini/RS/Plus sandisk slot does not work. All other parts of PC working fine.

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Riddle_Decipher
HP Support Agent
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@GunnerBob

Thank you for responding,

It's great to have you back 😉

 

I appreciate the details and here're the steps to the system restore followed by the hardware test:

In an attempt to make this easier for you,

 

I have found this video that shows how to restore your computer using the system restore: CLICK HERE TO VIEW for more details and step by step instructions: Click here

 

And the steps to run an extensive system test are mentioned below:

  1. Hold the power button for at least five seconds to turn off the computer.

  2. Turn on the computer and immediately press the F2 key repeatedly, about once every second.

  3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

  4. Click Extensive Test.

  5. Click Run once, or Loop until error.

    While the test is running, the time remaining and test result for each component are shown on the screen. The test can take 2 or more hours to complete.

  6. If a component fails a test, write down the information so you have it available when you contact HP Customer Support. The information is also available in Test Logs on the main menu.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

 

Let me know if those steps worked for you,

If they did, that's awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck

Riddle_Decipher
I am an HP Employee

View solution in original post

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Riddle_Decipher
HP Support Agent
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@GunnerBob

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

 

As I understand the SD/mini/RS/Plus slot does not work anymore,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Did you check with alternate cards and if they function on other devices?

When was the last time it worked without these issues? 

Have you attempted a system restore?

Did you run a hardware test on the computer using the F2 key during a restart? 

 

While you respond to that, here's a few things you should know:

 

Please check if the card reader is detected or recognized in the device manager,

if it isn't, please install the latest drivers of the Chipset, BIOS and display drivers by Clicking here

 

Run Windows Hardware Troubleshooter Utility:

  • The readily available option for a user to fix the problem is running a Troubleshooter.
    For this, type Troubleshooting in the search box and chose Troubleshooting under Settings.
  • Now type Hardware Troubleshooter in the search option.
  • Click on   Hardware Troubleshooter to run the troubleshooter. You may also run the USB Troubleshooter.
  • If any errors are detected, it will solve the problem for you automatically.

From WinX Menu open Disk Management. Here you will see your RD Card Reader.

From Action, > All Tasks > Select Change Drive Letter and Path. If no drive letter is assigned,

Add a drive letter and path. Now see if this has helped.

 

Keep me posted,

If I have helped you resolve the issue, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

Riddle_Decipher
I am an HP Employee

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GunnerBob
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Did you check with alternate cards and if they function on other devices?  Yes and they did work on a different device.

When was the last time it worked without these issues?  1 year ago

Have you attempted a system restore? No, not sure how to do that.

Did you run a hardware test on the computer using the F2 key during a restart?  No, not sure how to do that.

I'm 76 but fairly computer literate. Thanks for you help.

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Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,993
Message 4 of 6
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@GunnerBob

Thank you for responding,

It's great to have you back 😉

 

I appreciate the details and here're the steps to the system restore followed by the hardware test:

In an attempt to make this easier for you,

 

I have found this video that shows how to restore your computer using the system restore: CLICK HERE TO VIEW for more details and step by step instructions: Click here

 

And the steps to run an extensive system test are mentioned below:

  1. Hold the power button for at least five seconds to turn off the computer.

  2. Turn on the computer and immediately press the F2 key repeatedly, about once every second.

  3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

  4. Click Extensive Test.

  5. Click Run once, or Loop until error.

    While the test is running, the time remaining and test result for each component are shown on the screen. The test can take 2 or more hours to complete.

  6. If a component fails a test, write down the information so you have it available when you contact HP Customer Support. The information is also available in Test Logs on the main menu.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

 

Let me know if those steps worked for you,

If they did, that's awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck

Riddle_Decipher
I am an HP Employee

View solution in original post

GunnerBob
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The HP PC Hardware Diagnstics (UEF I) ran for over 6 hours in the Run Once Extensive test. It did not find any problems. But, just for drill, I tried the ScanDisk care and it worked. So I took some picture and tried the card out of my camera and it worked. Thank you for all your help. Yippeee!!!!

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Chimney_83
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Thanks for the reply and glad that the issue is resolved.

 

Please do post your technical queries on our Forums for assistance. 

Chimney_83
I am an HP Employee

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