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Scan done and scan in documents - will not attach to an email

HP Recommended
Envy 23 All-In-One
Microsoft Windows 10 (64-bit)

I have HP printer - a new one - and HP computer - all worked fine with scanning and attaching to emails - now that I have a new printer it wont allow me to attach the scans - I cannot figure out why - or how to fix - please Help

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HP sells many thousands of printers everyday.

There are many, many models of HP printers.


To have any chance of narrowing the list of possible issues, you are going to need your model number / name.


Finding your Product Name, Product Number, or Serial Number

Please do NOT post the serial number or any private information – we are a public resource.


Scanning > saving > opening email is different from "Scan to email"


Most email services allow you to open your email, compose a message, and attach saved documents or images.

The "how-to" is generally the same, though individual mailers might have different rules.


You will need to know which of these you are using.


Scan-to-email works in different ways:

For example,

If the printer supports digital sending, open EWS and configure Scan to Email using smtp.

If the printer does not support digital sending, the printer relies on "Apps" on the printer control panel.


Each of these methods are likely explained in the printer User Guide.


Additionally, open and peruse the documents in


Category How to > Select Topic:  Print > Select Subtopic:  Instructions & Settings


Category How to > Select Topic:  Print > Select Subtopic:  Print Apps, ePrint or Mobile Printing


Category How to > Select Topic: Diagnostics & Support Tools > Select Document Printing Self-Test Pages



Both of these methods tend to work better if you have installed the printer software.

To do that, you need to know the model of your printer


If available, you need to install the appropriate printer software.

In general, the printer software is available at your printer's website support in "Software and Drivers".


In general, when available, it is suggested that you install the Full Feature Software for the printer.

Optionally, unless it is the "only" option, install HP Smart for Windows application from the Microsoft Store.



Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your HP device


Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .




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