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- Serial Number not recognized on my HP Omen Photon Mouse

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11-07-2023
05:07 AM
- last edited on
11-07-2023
10:10 AM
by
MayS
Im trying to see if i can procure replacement thumb rests for my HP Photon mouse as over time the rubber thumb rests have begun to diminish. I have tried to enter the serial number in the HP support to ask this question but the serial number on the bottom of my mouse isnt recognized. [Personal Information Removed]. I tried with both a zero and an 'o' but still nothing.
11-11-2023 07:19 AM - edited 11-11-2023 07:24 AM
Hi @Crezzy,
Welcome to the HP Support Community
I understand you are facing an issue with your Serial Number not being recognized on my HP Omen Photon Mouse. Not to worry I will help you to get a resolution to resolve the issue
Please Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
If the issue still persists, I'm sending out a private message to assist you with the next course of action.
Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.
I'm sending a private message to assist you with the next action.
I hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
A_Gayathri
HP Support Community Administrator.