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‎09-16-2025 01:11 PM

HP Recommended

Necesito ayuda con mi hp elitebook x360 g6, acabo de actualizar a Windows 11 y ahora mi teclado físico no funciona, ya elimine la actualización y sigue igual, por favor alguien que me ayude

2 REPLIES 2

‎09-17-2025 01:47 AM

HP Recommended

Entiendo tu frustración 🙏. Si tu teclado físico no responde después de la actualización, prueba primero entrar al Administrador de dispositivos y desinstalar el controlador del teclado, luego reinicia para que Windows lo reinstale automáticamente. También revisa en la BIOS si el teclado funciona allí (así descartas que sea un problema de hardware). Si no responde en BIOS, podría ser un fallo físico y lo ideal sería llevarlo a soporte técnico.

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‎09-17-2025 02:29 PM

HP Recommended

Hope you are doing fine!

 

Thank you for visiting our English HP Support Community. It would be ideal if the post was in English so that other HP product users like you can also benefit from the information provided here. To ensure a quick response, it would be advisable to post your question in English.

 

We understand that English is not your primary language, so we advise you to use an online translator of your choice to post in the language of our Community.

 

Thank you for your understanding.

 

Regards

Raj_05
HP Support Community Moderator
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