Sign in issues to HP Smart

[LarryT48]

When I try to usem the scan function in the HP Smart app, I get this error message

"We can't connect to service you need right now. Check your network connection or try again later."

Error Code: OW_500_OWSID00001

[davidohnson85]

If you're encountering an error message stating "We can't connect to the service you need right now" when trying to use the scan function in the HP Smart app, there are a few troubleshooting steps you can try:

1. Check Internet Connection: Ensure that your device is connected to a stable internet connection. Unstable or weak internet connectivity can prevent the HP Smart app from accessing the required services. Try restarting your router or connecting to a different network to see if the issue persists.

2. Restart the App: Close the HP Smart app completely and then relaunch it. Sometimes, a simple app restart can resolve temporary glitches or connectivity issues.

3. Update the App: Check if there are any updates available for the HP Smart app. Outdated versions of the app may have compatibility issues or bugs that can cause connectivity problems. Visit the app store on your device (Google Play Store or Apple App Store) and update the HP Smart app to the latest version.

4. Clear App Cache (Android): If you're using an Android device, you can try clearing the cache of the HP Smart app. Go to the device's Settings, then Apps or Application Manager, locate the HP Smart app, and tap on it. From there, you can find the option to clear the app cache. Restart the app and check if the scan function works.

5. Reinstall the App: If the above steps don't resolve the issue, you can try uninstalling the HP Smart app from your device and reinstalling it. This can help ensure that you have a fresh installation of the app, which may resolve any underlying software issues.

6. Contact HP Support: If none of the above steps resolve the problem, it's recommended to reach out to HP Support directly. They can provide specific troubleshooting steps based on your device model and help resolve any app-related issues or connectivity problems.

Regards;

David Johnson.