-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Software and How To Questions
- Signing In to HP Support Assistant

Create an account on the HP Community to personalize your profile and ask a question
05-13-2023 08:25 AM
HP Support Assistant insists that "You must sign into this device to install updates", but I am signed in already.
05-13-2023 12:01 PM
Welcome to the HP Community Forum.
The HP Support Assistant cannot find any "new" updates for your Windows 11 system.
When HPSA tries to run and it fails to find any updates,
Rather than cleanly exiting and just telling you there are not any new updates, the HPSA might hang or balk.
Occasionally, if the code can find any exit at all, it might issue error messages.
True - when the HPSA does issue an error for an unsolvable issue, the message would hopefully match the situation -- it is not always the case.
Driver Webpage - Open
Software and drivers for HP Pavilion All-in-One PC 27-d0000i (7RC38AV)
Website page Operating System selected as
Windows
Windows 11 version 21H2 (64-bit)
Open "All Drivers"
Select "Open All"
The most recent update listed is for the BIOS -- dated November 2022.
What to do?
At this point, because there are no longer any new driver updates for your system,
(You can) Open HP Support Assistant > Open Settings > Switch OFF the "Software Updates Settings"
What else?
Once in a while, on a schedule of your choosing, open your Software and Drivers webpage and manually check for any new updates.
Example - HP Support Assistant - Application type - Settings
HPSA_App_Settings_Auto-Updates_6
HP Device Home Page - References and Resources
Learn about your Device - Solve Problems
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Software / Drivers / Firmware Updates, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
Open
HP Pavilion All-in-One PC 27-d0000i (7RC38AV)
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click my Post "Accept as Solution"