• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-17-2019 11:08 AM

HP Recommended
Product: Elitebook 840 g3
Operating System: Microsoft Windows 10 (64-bit)

hi please, i  need help, my hp elitebook840 g3 laptop it is not detecting any sim card even after installing network drivers.

kindly help me to resolve this problem.

1 person had the same question
1 REPLY 1

‎12-17-2019 11:47 AM

HP Recommended

Hi:

All EliteBook 840 G3's have SIM card slots.

What 90% of them don't have is the required WWAN adapter that is needed to connect to the cellular service.

In order for the SIM card to work, your notebook must have one of these model WWAN adapters showing up in the device manager under the Network Adapters device manager category...

 

HP lt4120 Qualcomm® Snapdragon X5 LTE Mobile Broadband Module

HP hs3110 HSPA+ Intel® Mobile Broadband Module

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.