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Simplesave won’t work on windows 10

HP Recommended
Microsoft Windows 10 (64-bit)

My windows 10 computer won’t recognize simplesave drive

HP Support Agent
HP Support Agent
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HP Recommended

@ellis056 Welcome to HP Community!


I understand you have simple pass issues on your PC.


Don't worry I'll try to help you out.


Did you make any software or hardware changes on your PC?


Please provide the product number of your PC to assist you better.


As you mentioned you have issues getting the HP simple save hard drive recognized on a Windows 10 PC.


I have checked the specifications of the simple save software and please find the supported operating system by the simple save software.


Supported Operating Systems
• Windows ®
• Windows Vista ®
• Windows XP
Note: Compatibility may vary depending on user’s hardware configuration and operating system. HP SimpleSave
software only supports Windows.


So a Windows 10 PC is not compatible to use this software.


Refer to the simple save the user guide to know more information.


Also, you can try the steps recommended below and check if it helps.


Go to "Tools" on the menu bar at the top


Select "Add Ons"


Go to "Plug-Ins"


Find HP SimplePass, then make sure the option "Always Activate" (far right side) is selected.


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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