Sing in problem

[Anamikay]

Sign in options is disabled bcz of failed sign-in atteor repeated shutdowns but i input correct pass. Or when i choose sign-in options and insert right username and password it shows incorrect password and username. And when i insert correct **bleep** and Microsoft account password it is not open. Please do some 

[VikramTheGreat]

Hi @Anamikay,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for sharing the issue. It sounds like your HP PC is locked out due to repeated failed sign-in attempts or shutdowns, and even correct credentials aren’t working. Let’s walk through the recovery steps to regain access:

Step-by-Step Recovery Options

1. Try Signing in with a Microsoft Account

If you're using a Microsoft account:

• Go to Change your Microsoft account password - Microsoft Support.
• Reset your password from another device.
• Once reset, try signing in again on your HP PC.

HP recommends using a Microsoft-connected account for easier recovery. For more help, use the link: HP PCs - Managing user accounts and logins in Windows 11 and Windows 10 | HP® Support

2. Use Safe Mode to Access Sign-In Options

Sometimes, corrupted sign-in settings can be bypassed via Safe Mode:

1. Power off your PC completely.
2. Turn it on and press F8 or Shift + F8 repeatedly before Windows loads.
3. Choose Safe Mode with Networking.
4. Try signing in again or create a new user account.

3. Use a Password Reset Disk (if created earlier)

If you had created a password reset disk:

• Insert it and follow the on-screen instructions to reset your password.
• If not, HP strongly recommends creating one after recovery to avoid future lockouts 

I hope this helps.

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat