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chmiron
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Message 1 of 10
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Sleep Mode is missing

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HP Pavilion 24r124 All in One
Microsoft Windows 10 (64-bit)

After an update which was installed on my computer, The sleep mode disappeared. I have no idea which update  caused the problem and I have no idea how to fix it. can someone give me advice?

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asmita6658
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Message 2 of 10
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Hi @chmiron

 

Welcome to the HP Support Community. I'd be happy to assist you with the sleep mode missing issue. 

 

Let's try these steps to run the Windows Power troubleshooter -

 

1) In Windows, search for and open the Control Panel.

2) In the Control Panel Search field, type troubleshooting.

3) Click Troubleshooting.

4) In the System and Security area, click Improve power usage.

5) Click Next to run the troubleshooting tool.

 

Re-install the display driver - 

 

1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
2) In Device Manager, expand Display Adapter. 
3) Right-click on the Display Adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.
4) Restart the computer. 

 

Download and install the BIOS, Chipset drivers from this link.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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chmiron
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Message 3 of 10
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Thank you for your effort. unfortunately, after following your letter, nothing has changed and the Sleep Mode is still missing. Do you have  another advice? I would like to give some  information about my computer which runs windows 10 Pro Version 2004 (OS Build 19546.1000)

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asmita6658
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@chmiron

 

Please try updating the computer using these steps -

 

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Asmita
I am an HP Employee

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chmiron
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Thank you for your replay.

No updates found on Windows and no updates available on HP Support Assistant.

I want to point that on the power menu, there are only the following commands: Sign out; Shut down; Restart.

Hope you can help.

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asmita6658
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@chmiron

 

Please try a system restore - 

 

1. Save any open files and close all open programs.

2. In Windows, search for restore, and then open Create a restore point from the results list.

3. On the System Protection tab, click System Restore.

4. Click Next.

5. Click the Restore Point that you want to use, then click Next.

6. Click Finish to restore your computer to a previous point.

7. Do not interrupt System Restore when it starts. This can corrupt your hard drive and create more problems.

8. Click Yes in the warning that appears.

9. System Restore returns the computer configuration to a previous point in time and restarts.

Asmita
I am an HP Employee

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chmiron
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Thank you for your replay.

I have done a system restore. Unfortunately, nothing changed concerning missing Sleep Mode .

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asmita6658
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@chmiron

 

Please back-up the data and try re-installing the operating system -

 

1. Tap the Windows icon.
2. Select Settings.
3. Tap Accounts.
4. Select Family & other users.
5. Tap "Add someone else to this PC."
6. Select "I don't have this person's sign-in information."
7. Select "Add a user without a Microsoft account."
8. Enter a username, type the account's password twice, enter a clue and select Next.
9. Tap the Windows icon.
10. Select the User icon at the upper left corner of the Start menu.
11. Select the new user. You'll then sign into your account with your password from step 8.

 

Let me know. 

Asmita
I am an HP Employee

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chmiron
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Hi Asmita,

Thank you for your replay.

I followed your instructions but unfortunately the problem was not resolved.

Miron

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asmita6658
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@chmiron

 

Appreciate you trying the steps. I'd suggest you Contact HP in your region regarding the service options for your computer.

 

Have a great day! 

Asmita
I am an HP Employee

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