• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-25-2024 02:07 PM

HP Recommended
Product: HP ENVY Desktop PC TPE01-3000i (4M0M1AV)
Operating System: Microsoft Windows 11

HP Envy PC TPE01 (see above), Windows 11 installed.

One year after purchase (as/2022), sleep function no longer exists/works.  Only hibernate.  The power button used to start blinking when the PC went to sleep, but now it's either "always on" or "off."

 

I tried every workaround that I could find on Microsoft or online, and tried to adjust when hard drive and screen go to sleep (20 and 10 minutes, respectively), but there is no "sleep" function anywhere -- not under Control Panel, the power settings, the power button, etc.

 

I just updated Windows and checked updates on my PC.  Tried resetting and on and on.

 

The only option is to set the computer to hibernate, but that works only sometimes.  And it means I have to restart the computer from shut down.

 

Help, folks!

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.