Smartstream Designer Spread Elements

[Happygilmore78]

Hi there,

Has anyone else had any random issues with Spread Elements filling white over the original Imposition. Preview shows ok, but when it is saved the Spread Element covers it all in white instead of being transparent.

This was working fine, but randomly it just stops working totally with above affect.

Running Smartstream 16 on Mac OS Ventura in InDesign 2021, as that's all that will run the Smartstream I have.

Thanks for any help.

Nathan

[Sneha_01]

Hi @Happygilmore78,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're encountering a frustrating issue with HP SmartStream Designer where Spread Elements are not behaving as expected. Here are some troubleshooting steps and tips that might help you resolve this problem:

Troubleshooting Steps

Check Transparency Settings:

• Ensure that the Spread Element's transparency settings are correctly configured in InDesign.
• Go to the Effects panel in InDesign and verify that the transparency is set correctly for the Spread Element.

Update SmartStream Designer:

• Check if there are any updates available for SmartStream Designer 16. Sometimes, bugs are fixed in newer updates.

InDesign Preferences:

• Reset InDesign preferences. This can sometimes resolve unexpected behavior:
  • Close InDesign.
  • Reopen InDesign while holding down Shift + Ctrl + Alt (Windows) or Shift + Command + Option + Control (Mac).
  • When prompted, confirm that you want to delete the preferences.

Reinstall SmartStream Designer:

• Uninstall and reinstall SmartStream Designer. There could be a corrupted file causing the issue.

Check File Compatibility:

• Ensure that the files being used are fully compatible with SmartStream Designer and InDesign 2021.
• Try creating a new test document with a simple Spread Element to see if the issue persists.

Color Management:

• Verify that the color management settings in InDesign are properly configured and consistent with the settings in SmartStream Designer.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support