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Software is not working properly

HP Recommended
Omen 875-0033
Microsoft Windows 10 (64-bit)

I have only had my pc for 3 months and there’s already multiple problems. First my google stopped loading, it would load up the browser but when i went to search up anything it would never load and it’s not a wifi problem, anybody know how to fix. Second my hp support assistant stopped working out of nowhere and i have no clue on how to fix it. Lastly it’s not major but it’s a pain, the led lights in my pc only change to the colour i set them to after i’ve been on omen command centre but the problem with that is if i don’t close a pop up fast enough i redirects me to sign up for league of legends. Can anyone please help me i’m sick to death of it. 

HP Support Agent
HP Support Agent
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HP Recommended

@BrandonStahl5 Welcome to HP Community!


I understand that software is not working for your computer.


Have you tried with a different browser and checked?


Please refer the following link to troubleshoot the HP support assistance 


To resolve these issues, perform the following procedures to troubleshoot the issues listed in the Description:


Procedure 1: Ensure the OMEN Command Center and OS are at the latest versions.

Step 1: Upgrade the OMEN Command Center and OS to the latest version.

  1. Click the Search icon.

  2. Type Microsoft Store in the search field.

  3. Launch the Microsoft Store.

  4. Select Downloads and updates.

  5. Click Get updates. If there are OMEN Command Center or HP System Event Utility updates available, proceed and update them to the latest versions.

Step 2: Perform Windows Updates.

  1. Click Start.

  2. Click the Settings icon.

  3. Select Windows Updates.

  4. Select Check for updates.

  5. Download and install all updates (a restart may be required).

Step 3. Check for driver and BIOS updates for your computer through the HP Support Assistant app, or from HP Customer Support - Products.


Procedure 2: Uninstall, then reinstall the OMEN Command Center.


NOTE: If the issue is not resolved by updating the OMEN Command Center and OS, perform the steps to uninstall, then reinstall the OMEN Command Center.

  1. Click Start.

  2. Click the Settings icon.

  3. Select Apps.

  4. Locate the OMEN Command Center, and click Uninstall. Allow the uninstall process to complete (a restart may be required).

  5. Click the Search icon.

  6. Type Microsoft Store in the search field.

  7. Launch the Microsoft Store.

  8. Locate the OMEN Command Center.

  9. Select Get to re-install the OMEN Command Center.

Keep us posted,


If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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