Some keys do not work on HP laptop

[sarahbu15]

There are some keys on my keyboard that do not work on my HP Laptop-17-by3051cl. To be specific, the g, h, backspace, 8, windows, quotation, and f7 keys do not work. I have not made any recent changes to the computer or computer system, this seemed to begin out of no where about two weeks ago. I have tried troubleshooting the issue and nothing works. I have tried:

- updating Windows

- updating the keyboard driver

- uninstalling the keyboard driver

- performing a hard reset

- performing a clean boot

- replacing the keyboard

Because I replaced the entire keyboard and the same keys are still not working, I do not think that this is a hardware issue. However, i have pulled up recovery manager and the keys do not type into recovery manager either. Are there any other things I can do to try and fix the keys? I have been using an external keyboard, which works just fine but it is not a great long-term solution.

[Nal_NR]

Hi @sarahbu15,

Welcome to the HP Support Community. 

I'd like to help!

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

Let's test the keyboard hardware part and see how it goes. 

Test the keyboard

Use HP PC Hardware Diagnostics to complete a functional test of the keyboard and identify any problems with the hardware.

About this task

NOTE:

Bluetooth devices are not currently supported.

Procedure

Download the latest version of HP PC Hardware Diagnostics.

In Windows, search for and right-click HP PC Hardware Diagnostics for Windows, and then select Run as administrator.

Click Run once to begin the test.

The test ends when you complete the tasks or 3 minutes elapse.

Results

For more information about using HP PC Hardware Diagnostics for Windows, go to HP PCs - Testing for hardware failures.

You may refer to this document for further assistance. 

Hope this helps! Keep me posted for further assistance.
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