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‎04-08-2017 09:00 AM

HP Recommended
Product: Pavilion 15-au109ne
Operating System: Microsoft Windows 10 (64-bit)

The sound operationg software changed from Realtek to Microsoft operating High Defination Audio Device. It doesnt appear in the Divice Manager screen as well. How do I change the operating system back to Realtek? 

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-08-2017 09:14 AM

HP Recommended

Hi:

 

You will have to reinstall the Realtek audio driver from your notebook's support page.

 

That just happened to me when I upgraded my PC's with the Realtek audio to the latest W10 (Creators Edition) version.

 

The Realtek HD audio got replaced with the generic Microsoft HD audio device.

 

That also happened to my old PC with the ADI Soundmax audio.  I had to reinstall the W7 Soudmax driver and on my one HP 350 G1 notebook, it did the same thing to the IDT HD audio driver, and I had to reinstall the W8.1 IDT audio driver for that too.

View solution in original post

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3 REPLIES 3

‎04-08-2017 09:14 AM

HP Recommended

Hi:

 

You will have to reinstall the Realtek audio driver from your notebook's support page.

 

That just happened to me when I upgraded my PC's with the Realtek audio to the latest W10 (Creators Edition) version.

 

The Realtek HD audio got replaced with the generic Microsoft HD audio device.

 

That also happened to my old PC with the ADI Soundmax audio.  I had to reinstall the W7 Soudmax driver and on my one HP 350 G1 notebook, it did the same thing to the IDT HD audio driver, and I had to reinstall the W8.1 IDT audio driver for that too.

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‎04-08-2017 09:22 AM

HP Recommended

Thanks. It solved the problem 🙂

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‎04-08-2017 09:23 AM

HP Recommended

You're very welcome.

 

I don't recall that happening to me on the other W10 updates.

 

Oh well, at least it was an easy fix!

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