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03-21-2019 05:07 PM
Welcome to HP Support Community
Could you elaborate more on the issue please?
Are you able to Log in? Are you getting any error messages before logging in?
To assist you better please provide me with the complete product details or product number along with the Windows version installed
You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.
Thank you
KrazyToad
I Am An HP Employee
03-24-2019 10:33 AM
If the computer is not booting up, I suggest you perform a Reset. Please follow the instructions in this Link: https://support.hp.com/in-en/document/c04742289
Let me know how it goes 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee