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‎10-07-2024 09:44 AM

HP Recommended
Product: HP Pavilion 590-p0053w
Operating System: Microsoft Windows 11

In Windows Update I receive an error message for the HP Software package "Hewlett-Packard - USB - 4/8/2019 12:00:00 AM - 1.0.0.237" which says it is already installed (Install error - 0x80070103) which it is. The error doesn't go away and it keeps retrying to install. How do I stop this? I have removed and reinstalled the update, but it will try to install it again on the next update cycle reproducing the error message. Microsoft's old troubleshoot program will not hide nor stop the update from attempting to re-install.

Thanks

Category:
5 REPLIES 5

‎10-07-2024 10:09 AM

HP Recommended

Hi @DonC0 

 

That is a fake update, and it is probably because you had an old printer installed on the PC and it was not uninstalled correctly.

follow the steps in this link to hide the update.

 

How to Hide (and Show) Updates on Windows 11 and 10 (howtogeek.com)

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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‎10-07-2024 10:23 AM

HP Recommended

I have used that Show/Hide tool and it does not Hide the download nor the error message. 

D.

1 person found this reply helpful
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‎10-07-2024 10:33 AM

HP Recommended

Strange it should work, I have used it, I recommend to see what printers you have installed then uninstall the printers and restart windows.

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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‎10-07-2024 10:45 AM

HP Recommended

The manual Power Shell command appears to have worked. Thank you for advice

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‎10-07-2024 10:50 AM

HP Recommended

You're welcome, happy to help

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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