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12-06-2022 01:35 PM - edited 12-06-2022 01:46 PM
Product: HP Z6 G4 Base Model Workstation
Hi, I am trying to get updates via Support assistant, the updates show, however when I try to download and install, it fails to connect to the servers.
- I have restarted multiple times.
- I have uninstalled and re-installed twice with restart in between (Including removing all settings and profiles.
- I have stopped and restarted the service.
Any other suggestions to get these updates would be appreciated.
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