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Brikimg
Level 2
11 9 1 0
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Solved!

Support Assistant providing inappropriate updates?

HP Recommended
M01-F0016
Microsoft Windows 10 (64-bit)

Support Assistant is offering me "SDK Pack for OMEN Command Center" to install.  SoftPaq: sp109023; Version: 1.0.30.

 

Why is this showing up? I do not think it is applicable to my system since the OMEN command center is not part of this system load.  Also, my system is not one of the compatible systems listed on the OMEN support webpage: https://support.hp.com/us-en/document/c05387497

 

So, if this is this an inappropriate update for my system - which I believe it is, how do I get Support Assistant to stop offering "bad" updates.

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Brikimg
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You are correct, Hibb1, and I do ignore it. That was not the point. One of the reasons someone buys a pre-built and not building from scratch is to get the updates pre-packaged and not having to go to the various MFR websites to get the latest drivers, etc.  In my younger days that was what I did, now I just don't have the time for that stuff. So, I just want it to work. 

 

Possibility 1) HP does not know why this is happening but it is not economical for HP to find out.

Possibility 2) HP has identified the issue but the priority of this particular software update is too low to get implemented.

SOLUTION: Ignore and realize the HP is not able to provide 100% functioning software.

View solution in original post

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8 REPLIES 8
The_Fossette
HP Support Agent
HP Support Agent
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@Brikimg

 

I reviewed your post and I understand that the HP support assistant is pushing incorrect updates for your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Meanwhile, I recommend you uninstall the HP support assistant from your computer and then download and install it from the below link and check whether the issue is resolved.

 

https://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_in/en/any/psg/p...

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Brikimg
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Sorry about the delay in reply but life issues got in the way ....

 

I uninstalled and reinstalled multiple times, no change.

My PC is: 

HP Desktop M01-F0xxx Product number: 6YQ85AA#ABA
 
 

Screenshot 2021-01-09 171553.jpg

 
 
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Brikimg
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Didn't look like the picture made it ... trying again ...

HP_pic.jpg

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Brikimg
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Bump bump .... Can someone from HP jump back into this thread ...

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Brikimg
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Anyone? Anyone? Bueller?  HP, are you reading?  Can someone jump back in to resolve this .. or at least tell me - "Hey, we don't care. We got your $$ and your on your own now."  

 

HP support Assistant continues to tell me to install an SDK for Omen Command Center. My PC is NOT an OMEN, does not have Omen Command Center installed ... 

 

When it first appeared, it installed and I lost all IP service and could not restore. I had to use a restore point. I've changed my settings to prevent auto-installs. So, there it sits. Lurking, waiting.

 

Why is it there?  I've uninstalled, reinstalled, I even drank Old Dr. Brown's Cream Soda and stood on my head ... still, there it is.

Take a look, The PC is an M01-F0xxx (F0016) and there is the SDK, even has the yellow icon to get my attention.  

 

HP_Update.jpg

 

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Brikimg
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Bump ... again ....

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Hibb1
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Not sure mate. Sounds like it could be a glitch. Personally I'd just ignore it if you know it's not valid for your PC or uninstall HPSA and leave it off. It's not mandatory to have it on there.

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Brikimg
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You are correct, Hibb1, and I do ignore it. That was not the point. One of the reasons someone buys a pre-built and not building from scratch is to get the updates pre-packaged and not having to go to the various MFR websites to get the latest drivers, etc.  In my younger days that was what I did, now I just don't have the time for that stuff. So, I just want it to work. 

 

Possibility 1) HP does not know why this is happening but it is not economical for HP to find out.

Possibility 2) HP has identified the issue but the priority of this particular software update is too low to get implemented.

SOLUTION: Ignore and realize the HP is not able to provide 100% functioning software.

View solution in original post

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