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sapphire4227
Level 1
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Message 1 of 13
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Solved!

Support Assistant unable to download and install Updates

HP Recommended
750-170se CTO
Microsoft Windows 10 (64-bit)

11-17-2016 HP Support Assistant . Successful Application Removal .

 

11-17-2016 HP Support Assistant . Successful Application Installation .

 

11-17 2016 HP Support Assistant . Successful Application Reconfiguration .

 

11-17-2016 HP Support Solutions Framework . Unsuccessful Application Installation .

Version : 12.5.32.37

Error : 1603

 

 

Check For Messages and Updates produces the following : 

Connecting to HP Servers -- Check Marked

Downloading Messages and Updates Definition -- NOT Check Marked

Completed

 

although Support Assistant indicates that the procedure has Completed ,

Downloading Messages and Updates Definition -- NOT Check Marked

Gathering Configuration Information -- NOT Check Marked

Analyzing Your System -- NOT Check Marked

Preparing the Action List -- NOT Check Marked  

1 ACCEPTED SOLUTION

Accepted Solutions
JSPacheco
Level 3
36 24 5 8
Message 9 of 13
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Hi sapphire4227.

To update HP Support Assistant follow this directions:

 

1) Run HP Support Assistant

2) On the main window click "?About" button (at top right)

3) Click "Check for latest version" button

4) Click "yes" if there are any pending updates

5) Follow the wizard to update HP Support Assistant to the latest version

6) Reboot the machine

View solution in original post

12 REPLIES 12
old_geekster
Level 16
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@sapphire4227, welcome back to the forum.

 

If you have not done so, I suggest deleting the messages and updates.  This will allow HPSA to retreive them again and possibly install them.  I believe that I may have provided this information to you in a prior post, but here is a way to check to see if a patch that was released for it was installed:

 

You can determine if the aforementioned SysID patch has been applied to the system by making sure that productconfig.exe is => 8.3.2.1.  The file can be found at C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\productconfig.exe






I am not an HP Employee!!

Intelligence is God given. Wisdom is the sum of our mistakes!!
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sapphire4227
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. what a peculiar suggestion , as ALL Messages and Updates were removed when the HPSupportAssistant was uninstalled  

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old_geekster
Level 16
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Thank you for the additional information, @sapphire4227.

 

I guess I am just peculiar. :Wink:  I must have mis-read your post.  Did you check to see if the patch that I mentioned in my post has been installed?  The reason for the patch is why you are having the problem.






I am not an HP Employee!!

Intelligence is God given. Wisdom is the sum of our mistakes!!
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JSPacheco
Level 3
36 24 5 8
Message 5 of 13
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I have the same issue on both my HP Elitebook 8470p / Elitepad 1000 G2 since last week.

I tried to uninstall and reinstall but the problem remains.

The file ProductConfig.exe is at version 8.3.2.1

Maybe there is some problem with the HP Server.

Pacoqui
Level 2
13 6 1 3
Message 6 of 13
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I have the same problem with my system, last version, install and unistall done, Sysid is OK, etc. Support Assistant don´t work. Regards.

 

Paco.

 

Sistema Windows 10 Home 64-bit.

CPU Intel Core i7 6700K @ 4.00GHz Skylake 14nm Tecnología.

RAM  16,0GB Doble-Canal.

Placa base HP 2B4B (U3E1).

Gráfica SMBX2231 (1920x1080@60Hz) NVIDIA GeForce GTX 970.

Almacenamiento:

238GB SanDisk  (SSD)

931GB Seagate (SATA).

Unidades ópticas  Hp HLDS DVDRW.

Audio Realtek High Definition Audio.

JSPacheco
Level 3
36 24 5 8
Message 7 of 13
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This issue was fixed with today's update for HP Support Assistant v 8.3.50.9

sapphire4227
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Message 8 of 13
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. as i am not able to access Updates through the HP SUPPORT ASSISTANT , the Update which was issued on December 16 - 2016 has not been installed onto my Desktop PC

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JSPacheco
Level 3
36 24 5 8
Message 9 of 13
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Hi sapphire4227.

To update HP Support Assistant follow this directions:

 

1) Run HP Support Assistant

2) On the main window click "?About" button (at top right)

3) Click "Check for latest version" button

4) Click "yes" if there are any pending updates

5) Follow the wizard to update HP Support Assistant to the latest version

6) Reboot the machine

View solution in original post

sapphire4227
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Message 10 of 13
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Thank You  . this absolutely provided the solution . it is alarming to realize that i first posted about this situation on November 19 - 2016 , and that it has taken until December 16 - 2016 for HP to create the solution ! Thank You so very very much for bringing the solution to my attention .

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