cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
caking715
New member
1 0 0 0
Message 1 of 2
642
Flag Post

TPM missing on HP Pavilion 550 series desktop

HP Recommended
Paviolion 500
Microsoft Windows 10 (64-bit)

I am having problems with my MS OneNote since 11/30/20.  I cannot connect with my accounts and get the error that "Your computer's Trusted Platform Module has malfunctioned" when I try to sign in to my work account.  I was using it fine on the 30th!  I searched for the TPM file and it doesn't seem to exist on my computer.  I have looked at the solution at https://www.micorsoft.com/wamerrors, but it doesn't help as I can't reset something that isn't there!

 

Error code:  80090016

Correlation ID:  0101b550-85d1-4ebc-982c-85e9049a2eba

Timestamp:  2020-12-02T14:48:42Z

More information:  https://www.microsoft.com/wamerrors

Server message:  Keyset does not exist 

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 329 396
Message 2 of 2
Flag Post
HP Recommended

Hi@caking715, Welcome to the HP Support Community! Request you to follow the below troubleshooting steps:-

 

To open it, press Windows+R to open a run dialog window. Type tpm. msc into it and press Enter to launch the tool. If you see information about the TPM in the PC—including a message at the bottom right corner of the window informing you which TPM specification version your chip supports—your PC does have a TPM

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation