Technical Support Experience

[DisappointedX90]

I just want to provide my experience with technical support. They completely lied to me about being able to solve my problem which their diagnostic app caused. Causing me to have to factory reset my laptop completely and then when I had issues installing my necessary work applications on which I asked if they would be able to assist, again I was lied to and let down. I was lied to and insulted by management. I haven’t received any type of response to all my attempts to contact them regarding the issue that took 3 days and hours on the phone with them causing me to miss work for 3.5 days. Then I was told by management they do not read log error codes. Their techs have no background in computer technical support and I was told that they provide only basic troubleshooting and support. People pay for technical support to get technical support bc all they did was the exact troubleshooting steps I had already preformed & created more issues by factoring resetting my laptop. I resulted to coming here to possibly get a response and warn others about their technical support department as I have tried to reach out to them in every way possible and have not heard back or gotten any response

[A_Gayathri]

Hi @DisappointedX90 , 

Welcome to the HP Support Community

I understand you are facing an issue with your HP 15-dy0000 Laptop PC (7QU34AV) and I am sorry for the trouble you have gone through. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support