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Mike-Forums
Level 3
64 37 0 0
Message 1 of 2
404
Flag Post

Solved!

The HP Support Assistant cannot detect mp HP Desktop?

HP Recommended
Elite 8300 CMT
Microsoft Windows 7 (64-bit)

 

I have it scan and it doesn't find the system it is running on!

 

I enter the Serial Number and Product Number and it doesn't do anything with the info.

1 ACCEPTED SOLUTION

Accepted Solutions
wb2001
Level 15
Level 15
12,842 12,635 1,773 5,013
Message 2 of 2
Flag Post
HP Recommended

@Mike-Forums,

Uninstall the version you have, then install this, regardless.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

View solution in original post

1 REPLY 1
wb2001
Level 15
Level 15
12,842 12,635 1,773 5,013
Message 2 of 2
Flag Post
HP Recommended

@Mike-Forums,

Uninstall the version you have, then install this, regardless.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

View solution in original post

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