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Bublikov
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The driver being installed is not valid for this computer. Computer boots up for 5-10 minutes

HP Recommended
HP Pavilion 500-304nr
Microsoft Windows 10 (64-bit)

My computer is HP Pavilion 500-304nr. After updating Windows 10 to version 20H2, the computer boots up for 5-10 minutes. During the booting a black screen is visible, nothing happens. 

 

The boot log file contains:

Microsoft (R) Windows (R) Version 10.0 (Build 19041)
2 6 2021 01:34:22.500
...
BOOTLOG_LOADED \SystemRoot\System32\Drivers\Beep.SYS
BOOTLOG_LOADED \SystemRoot\System32\drivers\dxgkrnl.sys
BOOTLOG_NOT_LOADED \SystemRoot\System32\drivers\dxgkrnl.sys
BOOTLOG_LOADED \SystemRoot\System32\DriverStore\FileRepository\basicdisplay.inf_amd64_62ba5773ba05edee\BasicDisplay.sys
BOOTLOG_NOT_LOADED \SystemRoot\System32\drivers\dxgkrnl.sys

...

 

I read on the forum that this is a problem with the graphics. So I decided to reinstall the drivers for the graphics. I downloaded the driver installer from the official page for my computer https://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-500-Desktop-PC-series/6879020/model/723...

But during installation, it is reported that The driver being installed is not valid for this computer. I also tried to install the driver from the Intel website. The same error appears during installation.

 

How do I fix this problem?

 

4 REPLIES 4
WAWood
Level 16
Level 16
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Message 2 of 5
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HP Recommended

@Bublikov 

First of all, unless you typed it wrong, your PC is not running Win10 v20H2 -- as those builds all start with 19042.  The builds starting with 19041 are 20H1 builds.

 

Second, recent Win10 upgrades have presented issues with HP drivers as some of them won't work with the most current builds -- and the problem there is that HP will provide no information on when, or if, they intend to update those drivers.

 

So, if you are within a few days of doing the update, I would recommend you look into rolling it back to the previous version where the drivers worked.



I am a volunteer and I do not work for, nor represent, HP
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Paul_Tikkanen
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Hi, @Bublikov 

 

The parts list for your PC indicates that it comes with an add on Nvidia GT 705 graphics card, which means the onboard Intel graphics adapter is disabled, which is why the Intel graphics driver will not install.

 

HP PartSurfer

 

The only suggestion I can offer, would be to install the latest W10 graphics driver directly from Nvidia.

 

NVIDIA DRIVERS GeForce Game Ready Driver WHQL

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Bublikov
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Thank you for your advice. I already reinstalled the NVIDIA driver, but it didn't solve the problem with the long boot. So I thought the problem was with the intel hd graphics 4600 driver. I do not know exactly why the computer is slow to boot.

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Paul_Tikkanen
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You're very welcome.

 

It could be anything.

 

I don't know how much trouble it would be for you, but I was having issues of a different sort on my PC (it wouldn't sleep and was getting intermittent blue screens), and I decided to just go ahead and clean install W10 using the latest version.

 

The clean install fixed the sleep problem and no blue screens thus far, but I will want to run the PC for a few days to make sure that the blue screen issues have gone away for sure.

 

It would require you to reinstall all of your programs and files though.

 

If you want to give that a try make bootable installation media using the media creation tool from the link below.

 

Download Windows 10 (microsoft.com)

 

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option.

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