• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎06-13-2020 05:31 PM

HP Recommended
Product: 750-567cb
Operating System: Microsoft Windows 10 (64-bit)

when I try to run/install the updates that HP support assistant tells me I need to install; it just says loading for a few seconds then it says installation canceled. I never paid much attention to this up until today that I tried powering off my Desk to and it read "there are currently no power options available."  I tried holding down the power button since I was done using my computer for the day, but this only made my Desktop go to sleep. Does anyone know what I can do?

 

Also, I now that I have windows 10. That is all. Last night there was some sort of Windows 10 update that self-prompted itself and installed automatically. I ain't tech-savvy at all 

1 REPLY 1

‎06-14-2020 02:56 PM

HP Recommended

Hi Manny,

To power off your computer hold the power button down for 4 seconds until it shuts down completely.

 

The No Power Options is a bit more complicated and unless you're comfortable with the registry editor and command prompt it's best left to somebody who can do it.

 

Perhaps somebody  else here knows a simpler way to fix the issue.

*Just a community member, not an HP employee.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.