Touch pad is not working for some reason

[Jack122333]

I have an HP pavilion x360 device. Touchpad won't work occasionally and might take days to get auto-repaired (I am not quite sure how). I have tried millions of ways to correct it. Its working perfectly in the BIOS menu but not in OS desktop mode. I have tried to repair it in the devices and drivers, update windows to latest version, install optional updates etc. Please help.

[Irfan_06 · Accepted solution]

Hi @Jack122333,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop.

Kindly refer to the steps on this link to troubleshoot the issue.

(If the test fails there is an issue with the hardware and you can skip the below troubleshooting steps)

Refer to the steps on this link to update the BIOS and let me know if that resolves the issue.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Jack122333]

Thank you so much @Irwin6