• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-13-2025 03:59 PM

HP Recommended

What is the correct Syntex for CMD to transfer files from non working windows CMD to external drive

4 REPLIES 4

‎09-16-2025 08:52 AM

HP Recommended

Hi @Thomas1500,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No

‎09-16-2025 12:53 PM

HP Recommended

My desktop is an HP< PRODESK. Last week when started up, I received error message that operating system can not be found. I was able to create a rescue or start up usb from another  computer. . I am able to get into the cmd command prompt and saw the names  of all my files so I HOPE THEY ARE STILL RECOVERABLE.I want to try to transfer them to an external drive before i try to reinstall windows, but need the correct syntex in cmd. For example. F; drive/user/xcopy.  My external drive will be named  F:

Was this reply helpful? Yes No

‎09-16-2025 12:58 PM

HP Recommended

My desktop is an HP< PRODESK. Last week when started up, I received error message that operating system can not be found. I was able to create a rescue or start up usb from another  computer. . I am able to get into the cmd command prompt and saw the names  of all my files so I HOPE THEY ARE STILL RECOVERABLE.I want to try to transfer them to an external drive before i try to reinstall windows, but need the correct syntex in cmd. For example. F; drive/user/xcopy.  My external drive will be named  F:

Was this reply helpful? Yes No

‎09-17-2025 01:48 AM

HP Recommended

You can use the xcopy command in CMD, for example:
xcopy C:\Users\YourName\Documents\*.* E:\Backup\ /E /H /C /I
(Change C:\... to your source and E:\... to your external drive letter).

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->