Showing results for 
Search instead for 
Did you mean: 
New member
3 1 0 0
Message 1 of 2
Flag Post

Trouble disabling integrated graphics card

HP Recommended
HP Pavilion 690-0013w Gaming
Microsoft Windows 10 (64-bit)

Hi I have a PC with two graphics cards, an integrated one and the one that I currently use. I have 8 total GBs of ram and am only able to use 5.9, I heard that the integrated graphics card still uses some of that ram even if i’m not using it and was wondering if anyone could help me disable it. I’m sorry that i’m not really good talking about computers or can’t make this sound any simpler. I tried to get into BIOS because i saw videos that you could disable it that way but i only got HP Utility Support or its called something like that. Any help is very appreciated.

17,747 14,629 1,301 2,107
Message 2 of 2
Flag Post
HP Recommended

Hey there! @ChristianA35


By default, The onboard video gets automatically disabled when a graphics card is installed and recognized by the BIOS.


Also, try updating the BIOS to the latest version and try the steps recommended below.


Update the BIOS using this link. Click Here


Press the power button to turn off the PC.
Press the power button again to turn on the PC, and then repeatedly press the esc key to enter the Startup Menu.
From the Startup Menu, press the F10 key to enter the BIOS setup utility.
Click Advanced.
Select Built-In Device Options.
Select Graphics, and then select Discrete Graphics.
Click Save, and, when prompted, click Save changes and exit BIOS.


Let me know if this works!

Have a great day ahead! 🙂


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation