URGENT: Need Official HP Service Job Sheet – Product Model Mismatch

[Sandip223]

I urgently need an official HP service job sheet/service report for my laptop for a Flipkart replacement dispute.

The laptop was sold as HP 14-em0026AU, but HP Support identifies it as HP 15-fc0000 / Product 7W6H7UA. I already visited an HP authorized service centre but did not receive a satisfactory resolution or job sheet.

Please create an official HP service case and provide the case number and job sheet/report confirming the actual product model, serial number and warranty/status for submission to Flipkart.

[Deep_World]

Hi  @Sandip223 
 
Welcome to the HP Support Community!

Thank you for reaching out, and I understand the importance of obtaining the correct documentation. 
 

To help verify the product details and have this reviewed further, kindly share the following information with us via Private Message:

• A clear photo of the serial number label/sticker attached to the bottom case of the laptop
• The laptop serial number (if visible)
• Any proof showing the unit was sold as HP 14-em0026AU
• If you have already contacted HP Support or visited an authorized service center, kindly share the case ID/service request number and the service center details
• Any documents or screenshots showing HP Support identifies the unit as HP 15-fc0000 (Product Number: 7W6H7UA)

Once we receive the requested details, I will have the information checked and validated from my end to determine the correct product identification and available service records.

kindly do not post the serial number or personal details publicly. Please send them through a Private Message only.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.

You can use this link as well:

Private Messages - HP Support Community
 

I hope this helps. 

[Sandip223]

Hello Deep_World,

Thank you for your response. I have sent you a Private Message with the details of my laptop model mismatch issue.

I urgently need an official HP service case ID and service job sheet/report confirming the actual product model and warranty status, as Flipkart requires this documentation to process my replacement request.

I have already visited an authorized HP Service Centre but have not received the required job sheet. Kindly review my case and guide me on obtaining the official documentation as soon as possible.

Thank you for your support.