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‎10-28-2020 04:48 AM

HP Recommended
Product: Hp Dongle for keyboard and mouse
Operating System: Microsoft Windows 10 (64-bit)

Dear all,

 

Our company is recycling HP wireless keyboards and mouses of employees for future use.

So we have a bunch of keyboards, mouses and dongle that are unpaired (missing mouse, dongle, keyboard).

We want to reconstitute complete set and pair it together. 

Is there a procedure to follow or HP software to pair one set of dongle, keyboard and mouse together?

 

Thank you very much

Nico

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-29-2020 02:50 PM - edited ‎10-30-2020 05:33 PM

HP Recommended

@Nico26 

The dongle, keyboard and mouse are factory paired.

With a fully working machine (at desktop) unplug dongle and bag it with keyboard/mouse.  Then proceed as follows:

According to HP,  the only known procedure is connect a dongle to the computer.  Then you try every mouse. When you find a mouse that works, then add a keyboard. maybe you find a pairing.  Then bag the 3 items.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

View solution in original post

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1 REPLY 1

‎10-29-2020 02:50 PM - edited ‎10-30-2020 05:33 PM

HP Recommended

@Nico26 

The dongle, keyboard and mouse are factory paired.

With a fully working machine (at desktop) unplug dongle and bag it with keyboard/mouse.  Then proceed as follows:

According to HP,  the only known procedure is connect a dongle to the computer.  Then you try every mouse. When you find a mouse that works, then add a keyboard. maybe you find a pairing.  Then bag the 3 items.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
Was this reply helpful? Yes No
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