USB Input Device Driver

[DQueen859]

Every time I attempt to update the USB Input Device Driver, I receive an error message. I continue to receive a pop-up from PC Helpsoft Driver Updater every time I login to my PC. How can I get the pop-up to stop or find out how to update the driver. Help me please.. Thanks,

[Max3Aj · Accepted solution]

@DQueen859, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand you're facing trouble updating the USB Input Device Driver and getting persistent pop-ups from PC Helpsoft Driver Updater. Let's resolve both issues step-by-step.

Remove PC Helpsoft Driver Updater Pop-up

This software is not affiliated with HP and may cause unnecessary alerts or even install incorrect drivers.

To uninstall it:

1. Press Windows + R, type appwiz.cpl, and press Enter.
2. In the Programs and Features window, locate PC Helpsoft Driver Updater.
3. Right-click it and select Uninstall.
4. Follow the prompts to complete the removal.

You can also check Startup Apps:

• Press Ctrl + Shift + Esc to open Task Manager.
• Go to the Startup tab.
• If PC Helpsoft is listed, right-click and choose Disable.

Update USB Input Device Driver Safely

Instead of using third-party tools, use Windows Update or HP's official support tools:

Option A: Use Windows Update

1. Go to Settings > Windows Update > Advanced Options > Optional Updates.
2. Look for any USB Input Device or HID-compliant device updates.
3. Install them and restart your PC.

Option B: Use HP Support Assistant

1. Download or open HP Support Assistant: HP Support Assistant | HP® Support
2. Run the app and check for updates under My devices > Updates.
3. Install any recommended driver updates.

Manually Install USB Driver (if needed)

If the issue persists, you can manually install the driver:

1. Visit the official HP driver page for your model: Official HP® Support
2. Select Windows 11 as your OS.
3. Look under Driver - Keyboard, Mouse and Input Devices or Chipset.
4. Download and install the relevant USB or HID drivers.

Final Tip

After uninstalling PC Helpsoft and updating drivers, restart your PC and check if the pop-up and driver error are resolved.

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support

[DQueen859]

Thank you for reply to my request to help me with the USB Input Driver pop-up error. I followed the instructions you provided and hopefully, I have successfully uninstalled the software. 

Thanks again for your support. Have a great day and weekend

Michele

[Max3Aj]

@DQueen859, Thanks for letting us help you out!

We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Regards, 

Max3Aj