cancel
Showing results for 
Search instead for 
Did you mean: 
yotboy
Level 2
18 12 0 0
Message 1 of 1
267
Flag Post

USB thumb drives not recognised on USB port which is working with other devices

HP Recommended
Pavilion 550- 153na
Microsoft Windows 10 (64-bit)

Front panel USB port (1 of 2), works fine with 1TB external drive, or optical mouse, or Kindle, but not with any USB thumb drive. Inserting thumb drive yields no response.  ALL other USB ports are OK. No physical damage, internal wiring in good order (obviously OK as power and data working but not for thumb drives)

Have done :- disable and restart, disconnect and restart, unchecked 'allow computer etc' in power management, uninstalled hub and restart.

After further investigation:

Port_#0020.Hub_#0001

Port wont read any USB 2 thumb drive (tried many, new and old)
will read USB3 thumb drive, will read optical mouse, will read 1TB, self powered ext drive, will read Kindle

Adjacent port Port_#0019.Hub_#0001 reads everything.

Both these ports are on a multi plug on the motherboard, which I inspected - looks good, blasted with air and replaced.  No change.  Can not be driver error -same driver for all ports.  

Rear ports all working OK.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation