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‎03-26-2023 06:10 AM - last edited on ‎03-26-2023 03:26 PM by Retired

HP Recommended
Product: HP Laptop PC 14-d2000 (2D126AV)
Operating System: Microsoft Windows 11
  • Morpho biometric device is not able to connect to laptop even after my repeated attempts (Sl.No.- [personal info removed]Model No.- Hp Laptop 14s-dy2xxx )
Category:
1 REPLY 1

‎03-28-2023 08:12 PM

HP Recommended

Hi @Dilkhush121,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you. 

 

If you are unable to connect a biometric device to your HP Laptop 14s-dy2xxx, there are a few things you can try.

 

  • Check device compatibility: Make sure the biometric device you are trying to connect is compatible with your laptop. Check the device's specifications and compare them with your laptop's specifications to ensure compatibility.
  • Check device driver: Make sure that the device driver for the biometric device is installed and up-to-date. Go to the manufacturer's website and download the latest driver for the device.
  • Check device settings: Make sure that the biometric device is enabled in the laptop's settings. Go to the Control Panel > Hardware and Sound > Devices and Printers > Biometric Devices and check if the device is enabled.
  • Check Windows Hello: If you are trying to connect a Windows Hello compatible biometric device, make sure that Windows Hello is set up and enabled on your laptop. Go to Settings > Accounts > Sign-in options and check if Windows Hello is set up and enabled.

 

I hope this helps. 


Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support

Raj_05
HP Support Community Moderator
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