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Unable to install the latest drivers for AMD R9 390X graphics card.

HP Recommended
HP Envy Phoenix Desktop 860-030
Microsoft Windows 10 (64-bit)

I am trying to upgrade the AMD drivers for the graphics card to the most recent ones, and every time, I get "

Error 186 – Radeon Software Install Cannot Proceed as Some Files Have Been Detected as Missing. Please Re-Download the Radeon Software Installation Package"

I have tried fixes from AMD to no avail, so HP is the next step. The BIOS, and other drivers are up to date, as well as windows 10. I have read that one person was able to fix the problem by flashing their own bios, but I would like to avoid doing this.

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Message 2 of 2
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HP Recommended


You should NOT be going to AMD for drivers for your PC,  while they MIGHT work, they can also trash your display.


According to the HP product page, HP has not updated the AMD driver since 2016 -- so that is the latest one available.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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